The Australian Institute of Maintenance Engineering (AIME) values compliments, suggestions and complaints as feedback. We are committed to addressing issues identified in the feedback in a transparent and timely manner.
Your feedback is welcomed on the services provided by AIME, AIME’s values, the conduct of our people, our learners and any services provided by a third party on behalf of the institute.
What do we do with your feedback?
All feedback is used to maintain and improve the quality of our services.
How do I provide feedback?
You can easily provide us with your complaint, compliment or suggestion using the online feedback or call us on +61 8 9399 6007.
You can also print and complete a hard copy of the feedback form and send a scanned copy to firstname.lastname@example.org or mail to 13 Hensbrook Loop, Forrestdale, WA 6112
What you can expect when you submit a complaint?
Complaints will be treated as confidential and handled within the principles of natural justice and procedural fairness. All investigations and communications will be recorded and documented to provide a clear account of the complaint and AIME values response.
Further information on our Complaints and Feedback policy can be obtained by contacting AIME.
Your complaint will be acknowledged in writing within five (5) business days of it being lodged via the institute website, in an email or as a hardcopy. AIME aims to resolve any complaint within ten (10) business days, however, should more time be required you will be notified in writing with a revised response date and kept up to date regularly on the progress of the matter.
Appealing a complaint decision
You have the right to appeal a decision made about your complaint in the event that you are dissatisfied with how your complaint was handled. You can lodge your appeal in writing to email@example.com
If you remain unsatisfied with the outcome, you will be advised of relevant external bodies to contact.
For academic appeals, students may lodge an appeal against an academic result. Further information on academic appeals can be obtained by contacting AIME.